1 Information We Collect

When you contact us about our flower arrangement services or place an order, we collect information that helps us serve you better. This includes your name, contact details, delivery address, and preferences about flowers or arrangements you're interested in.

We also collect information automatically when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our site and understand how people find our services.

2 How We Use Your Information

Your information helps us create beautiful arrangements and provide personalized service. We use it to process your orders, coordinate deliveries, and keep you updated about your arrangements.

• Creating and delivering custom flower arrangements based on your preferences
• Coordinating delivery times and locations that work for your schedule
• Sending updates about your order status and arrangement progress
• Following up to ensure you're satisfied with our work
• Improving our services based on feedback and preferences we observe
• Sending occasional information about seasonal flowers or special occasions

3 Information Sharing and Disclosure

We share your information only when necessary to fulfill your orders and provide our services. This includes sharing delivery details with our trusted delivery partners and processing payments through secure payment systems.

We may share information with:

• Delivery services to ensure your arrangements reach you on time and in perfect condition
• Payment processors to handle transactions securely
• Flower suppliers when coordinating special requests or unique arrangements
• Legal authorities if required by law or to protect our business interests

These partners are carefully selected and required to protect your information according to strict privacy standards. They can only use your information for the specific services they provide to us.

4 Your Privacy Rights

You have several rights regarding your personal information. Under Bangladesh data protection principles and international best practices, you can request access to the information we have about you, ask us to correct any inaccuracies, or request deletion of your data.

Specifically, you can:

• Ask what personal information we have about you and receive a copy
• Request corrections to any incorrect or outdated information
• Ask us to delete your information if you no longer want to work with us
• Opt out of marketing communications while still receiving order updates
• Request that we limit how we use your information
• Ask us to transfer your information to another service provider

5 Data Security and Protection

We take protecting your information seriously. Our systems use encryption to protect your data during transmission, and we store information on secure servers with restricted access. Only team members who need your information to serve you can access it.

Our security measures include:

• Encrypted data transmission and secure storage systems
• Regular security updates and monitoring of our systems
• Limited access controls so only authorized staff can view customer information
• Secure payment processing through established, trusted providers
• Regular backups to prevent data loss while maintaining security

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to keep your information as safe as possible.

6 Data Retention and Deletion

We keep your information only as long as needed to provide our services and meet any legal requirements. For active customers, we maintain contact information and preference data to serve you better over time. Order history is kept for reference and warranty purposes.

Our retention schedule works like this:

• Contact information: Kept while you remain an active customer, plus 2 years
• Order details and delivery information: Maintained for 3 years for warranty and reference purposes
• Payment information: Processed securely and not stored on our systems
• Marketing communication records: Kept until you unsubscribe or request deletion
• Website usage data: Anonymized after 12 months

If you request deletion of your information, we'll remove it from our active systems within 30 days. Some information may be retained in backup systems for a short additional period for technical reasons.

7 Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how people use our site. These small files are stored on your device and help us remember your preferences and improve site performance.

We use cookies for:

• Remembering your contact preferences and form information
• Analyzing website traffic to improve our content and navigation
• Ensuring our website works properly across different browsers and devices
• Understanding which services and information are most valuable to visitors

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but you'll still be able to contact us and place orders through alternative methods.

8 Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active customers by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy periodically, especially if you haven't worked with us in a while. Changes typically involve clarifying our practices rather than fundamentally altering how we handle your information.